Information we collect
CustomerInsights.ai collects personal data during its business activities. We also collect personal data on certain areas of the site when you register by creating user profile, sign up for CustomerInsights.ai newsletters, directory, and alerts, and/or participate in public user posting areas (such as bulletin boards, discussion forums and surveys). The personal data collected varies and may include information that you provide, such as your name, mailing address, e-mail address, and telephone number.
We may also automatically collect information about the devices you use to interact with our site. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) on our site. We may also automatically collect information about how you use the site, such as what you have searched for and viewed on the site. The information automatically collected may be associated with a unique identifier as well as with any other personal data you have provided.
CustomerInsights.ai may also collect personal data about you from third parties, such as data brokers or aggregators, during its business activities. This includes demographic, professional, and other information that is publicly available online, including information you choose to make public through social media platforms and other public online forums. We may combine this data with existing information we have about you or use it independently, for the purposes of our benchmarking and data analytics activities. We will always seek to confirm that the third party has provided transparent information about its use of this data, including its disclosure to third parties like CustomerInsights.ai, in compliance with applicable law.
Use of information
Our site does not track you by collecting personal data about your online activities over time and across third party websites or online services. Accordingly, we do not alter our data collection and use practices in response to “do not track” signals transmitted from web browsers.
You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. CustomerInsights.ai is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on our site.
Link to third party sites
Where granted by applicable law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.
If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us at datarights@CustomerInsights.ai. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.
In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.
If you have registered for CustomerInsights.ai newsletter or alerts, or you receive invitations to survey or events from CustomerInsights.ai and you prefer not to receive future email communications from us, please review the communications settings in your profile on CustomerInsights.ai, follow the instructions on the page of the site where you have provided such information, subscribed or registered or write to unsubscribe@CustomerInsights.ai to unsubscribe from all communications.