Privacy Policy

CustomerInsights.ai understands that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data, which is any information that can identify you as an individual person. This Privacy Policy describes how we handle and protect your personal data in connection with our website, applications, and communications that post a link to this Privacy Policy (collectively, “the Site”), in our capacity as data controllers. Please see our Terms of use for more information about our online terms and policies in general.

Information we collect

CustomerInsights.ai collects personal data during its business activities. We also collect personal data on certain areas of the site when you register by creating user profile, sign up for CustomerInsights.ai newsletters, directory, and alerts, and/or participate in public user posting areas (such as bulletin boards, discussion forums and surveys). The personal data collected varies and may include information that you provide, such as your name, mailing address, e-mail address, and telephone number.

We may also automatically collect information about the devices you use to interact with our site. The information we automatically collect may include IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”) on our site. We may also automatically collect information about how you use the site, such as what you have searched for and viewed on the site. The information automatically collected may be associated with a unique identifier as well as with any other personal data you have provided.

CustomerInsights.ai may also collect personal data about you from third parties, such as data brokers or aggregators, during its business activities. This includes demographic, professional, and other information that is publicly available online, including information you choose to make public through social media platforms and other public online forums. We may combine this data with existing information we have about you or use it independently, for the purposes of our benchmarking and data analytics activities. We will always seek to confirm that the third party has provided transparent information about its use of this data, including its disclosure to third parties like CustomerInsights.ai, in compliance with applicable law.

Use of information

CustomerInsights.ai uses your personal data to fulfill your requests for information, evaluate and improve our services, distribute newsletters and alerts to you, analyze the sites performance and functions, prevent fraud, enforce our terms of use, comply with all applicable laws and corporate reporting obligations, enforce CustomerInsights.ai’s agreements, and accomplish other purposes you may initiate or request. In some situations, the collection of personal data may be required for the operation of the site, or we may use it during our business activities. We may keep any of your personal data on file and use it to contact you.

CustomerInsights.ai and its service providers may use first- and third-party Cookies and Other Tracking Technologies, including web beacons, to manage our Sites and our services and collect analytics about how you use them. CustomerInsights.ai and its service providers may collect information about whether you open or click any links in the knowledge, research, or event communications that we send to you. The information provided throughout this Privacy Policy about cookies also applies to these other tracking technologies.

Our site does not track you by collecting personal data about your online activities over time and across third party websites or online services. Accordingly, we do not alter our data collection and use practices in response to “do not track” signals transmitted from web browsers.

User forums

You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. CustomerInsights.ai is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on our site.

Link to third party sites

CustomerInsights.ai may provide links to third party websites or information as a service to our users. If you use these links, you will leave our site. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by CustomerInsights.ai of the third party, the third-party website, or the information contained therein, and CustomerInsights.ai shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites.

Your rights

Where granted by applicable law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.

If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us at datarights@CustomerInsights.ai. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.

In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.

Unsubscribe

If you have registered for CustomerInsights.ai newsletter or alerts, or you receive invitations to survey or events from CustomerInsights.ai and you prefer not to receive future email communications from us, please review the communications settings in your profile on CustomerInsights.ai, follow the instructions on the page of the site where you have provided such information, subscribed or registered or write to unsubscribe@CustomerInsights.ai to unsubscribe from all communications.

Consent; changes to Privacy Policy

By using this site, you consent to the collection, use, and storage of your personal data by us in the manner described in this Privacy Policy. We reserve the right to make changes to this Privacy Policy from time to time. We will alert you to any such changes by updating this Privacy Policy. If we make material changes to this Privacy Policy that increase our rights to use personal data that we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominently posting information about the changes on our Sites.